Reviews

4.5/5
4.6/5
Over 5000 customers have rated PaperTrue
4.5 out of 5 on Google reviews and 4.6 out of 5 on Reviews.co.uk.
Papertrue! True! True! True!
My experience with papertrue.com was great. I came across their site from the high ratings. And the high ratings proved to be true. Once I got onto their site, I was immediately helped by a papertrue.com Rep, a live person, who helped answer my questions and walked me through the process. That was a big plus! And as a first timer, I got a discount or free edit. That was another plus! And the transaction was quick and easy. The turnaround time was also fast, delivery was on schedule and on time as specified. Another plus! My editor was also great and very helpful with comments, notes and suggestions. And when my document was completed and I had to ask a question to my editor, the Customer Service Rep was quick to respond. They escalated the matter so that my question would reach my editor and my editor would give me a reply directly and quickly. And my editor did just that. That was a major plus! Overall, thumbs up on great Customer Service and Editorial service. I would recommend them and look forward to working with them again. Thank you papertrue.com!
More than I had hoped for!
Did two jobs with PaperTrue and I'm highly satisfied. In one of the jobs I had some questions regarding their proposed changes and they immediately dug into it and explained why they had chosen certain expressions instead of others and what the differences were. That's really more than I had hoped for! And their chat-people are very alert - and good fun, too!
Very trustworthy and extremely efficient
I had an academic document proofread by the papertrue team. They not only corrected numerous grammar and spelling issues, they also advised on certain expressions according to my target audience. And the best, they did so over night... extremely fast, extremely good, and trustworthy service. Will be coming here again for the next publication.
Even my tutor can not find these errors
Thank you for editing my document on time. The editor pointed my attention to my commonly made mistakes; missing words, incorrect spelling and grammatical inconsistencies throughout the document.
I was happy to receive both a tracked and a clean version of the edited document.
I will happily recommend PaperTrue to my friends, and I will myself come back on a later occasion.
Excellent Service, Highly Recommended
I have used PaperTrue for several editing projects for my website. They have edited small and large projects for me. PaperTrue offers great pricing with no hidden fees, they always deliver on time and I love the fact that they provide a clean version and a corrected version showing the recommend changes. I highly recommend this company for anyone looking for quality editing services. They have great communications, project completion dates are given when ordered and they have consistently met the deadline. I am extremely satisfied and I will remain a loyal customer.
Great service, great company!
We are a Spanish advertising agency that work for international companies. Usually we need our copies to be reviewed. We trust Papertrue for doing this, they are always super-professional and always deliver the documents on time. I recommend them 100%
Improvement in structure, language and formatting
My cover letter was corrected very professionally, with very detailed comments and explanation. Smaller issues like my unclear description were changed shortly in a revision version, with a very smooth communication. I have learned also from the formating. For further CVs I will still consider their service, because the cover letter has to be formulated for specific job description. I don't do massive job application.
Quick 24 hour turnaround
Paper True was quick and effective. I needed a 24 hr turnaround and they provided me edits to my resume that became the talk of the town among my team. Everyone loved how thorough the edits were. Thank you Paper True for helping me so quickly and effectively.
Aaron is the best editor!
I live in Zürich and needed to have my cooking book "The Food Is Ready" , edited in english before I publish it. So I decided to sent the manuscript to Paper True and I can only tell that I was really impress when I saw the work they did. Aaron my Editor has correct the language and grammar errors. He has done a terrific work improving phrasing and consistency of my book. If you are looking for a serious company I can really recommend Paper True. And "they are allways there available if you have any questions"
An amazing job!
As a sixteen years old Danish girl I must admit finding the right editor was hard, but I found THE one ;)
Amazing service and a welcoming chat on the website! I love the detailed comments and feedback on the tracked document :) They really did a good job at making my debut novel a lot better while still keeping my style of writing!
Much love from Denmark <3

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        How PaperTrue Maintains Document Confidentiality

        • calenderJul 25, 2022
        • calender 4 min read

        As a business editing service, we get queries about document confidentiality all the time. So, we’ve decided to elaborate how PaperTrue ensures confidentiality of your important documents while editing them.

        As part of our business editing services, PaperTrue helps companies create polished documents. Whether it’s a data report or a financial statement, we ensure that your document is free of errors. Aside from checks for spelling, punctuation, and grammar, we also check for proper document layout and formatting.

        However, these documents often contain sensitive or proprietary information. Business editors and proofreaders have the onus of not only ensuring confidentiality of the documents they edit, but also of protecting it from others.

        So, document confidentiality and security is one of our chief concerns, right beside proper formatting and refined language! PaperTrue has six steps to enforce both of these. Without further ado, let’s get into it. 

        PaperTrue’s strategy to keep documents safe and confidential

        1. Strong 256-bit encryption

        PaperTrue protects your documents with 256-bit encryption, which is one of the most secure encryption methods in the world. It’s secure enough to be used to encrypt military data! In fact, all important documents of the U.S. government are protected by 192-bit or 256-bit encryption methods.

        But what is 256-bit encryption?

        Any type of encryption used to secure data achieves this through an encryption key. The 256-bit encryption means that a hacker will require 2256 different combinations to break the encryption and read the file.

        Since this is almost impossible to achieve with even the world’s fastest computers, you can rest assured that your documents are safe with us. 

        2. The OMS limits document access

        PaperTrue’s Order Management System (OMS) allows only your editor to access your document. The operations team assigns you an editor based on your niche and your requirements, but they don’t have access to your document.

        Plus, our editors have access to no details but your document they’re editing and the editing guidelines provided by you. On the other hand, the operations team, which does have access to client details, cannot access your document.

        In this manner, the OMS ensures that even within the company, sensitive files such as legal documents or medical documents don’t go outside the concerned departments.

        3. Regular OMS updates

        We regularly update the Order Management System with newer provisions for safety. These updates improve upon existing features and tighten the screws on our confidentiality and security measures.

        Our latest update was rolled out in June 2022.

        4. Our editors sign a confidentiality agreement

        What can be a greater assurance of safety than the fact that your editors are, quite literally, sworn to secrecy!

        At the time of onboarding, our editors and operations executives sign non-disclosure and confidentiality agreements. This prevents them from disclosing any sensitive information. To be perfectly honest, they don’t have client information, so the whole ordeal would be a futile endeavor anyway!

        5. We can sign a non-disclosure agreement

        All editing contracts you make with PaperTrue feature a confidentiality clause. So, document confidentiality is guaranteed to you the moment you sign a contract with PaperTrue!

        But in case of extremely sensitive information, we can sign an additional non-disclosure agreement. This is a rare occurrence due to the similar clause that is present in every contract, but we do it to allay any remaining concerns.

        While confidentiality is the foundation of PaperTrue’s business editing services, we undertake this process to provide a written guarantee.

        6. Entirely erase order details from our system

        After a certain amount of time, we archive old customer data and order details. This includes the original document sent by the customer and subsequently edited documents. Archived data cannot be accessed by anyone from the operations or editorial teams.

        We archive this information in order to better serve our customers. But if a customer requests us to delete the order details from our archive, we can do that.

        This is the rarest occurrence out of all the steps we take to guarantee document safety. However, in case of extremely sensitive documents like legal or business contracts, we can do this for our customers.

        At PaperTrue, we seek to do much more than providing the best editing and proofreading services to business organizations. We primarily seek lasting work relationships based on trust and loyalty. If you still have any questions regarding document confidentiality, feel free to ask us in the comments.

        You can also get in touch with us via email, chat, or phone. We look forward to hearing from you!

        Author

        Prasanna

        Prasanna is on a little break from academia and spends his time compiling fiction writing tips. He enjoys poetry, mythology, and drawing lotuses on any surface he can find.

        8 comments on “How PaperTrue Maintains Document Confidentiality

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